This is very true. I guess I was thinking about all the times new people join a team and want to make changes to the team to fit the tools they prefer (including when a "big org" person rolls in wanting JIRA).
Toil and friction are killers.
In "Secrets of Productive People" Mark talks about building systems and that the lower level / background things should be reliable and without friction.
"Good systems for simple administration will free your mind for more productive work. Ideally you shouldn’t need to have to think about the lower-level stuff at all. Thinking needs to be kept for the high-level systems, which will be designed to fit each particular case. But even then the aim of designing a high-level system is to avoid eventually having to think about that system too."
Agree, though I advise folks that tooling matters tremendously, because a bad tool requires more discipline to continue using than a streamlined tool.