I once wrote a discord not that interfaced with our Jira system. I wrote a whole chat interface that walked users through the steps required to produce a useful ticket, and they got thrown into a user report category.
The interface was quite thorough and basically forced users to follow a template designed to exctact the relevant details. You could even upload files or screenshots.
It was quite popular with power users as well as our own team. But most importantly, it gave angry users a place to complain instead of directly yelling at a developer.
It was over 10 years ago and I think it's still the project I'm most proud of. The bot as a whole was extremely complex and could interface with several external applications like google sheets and trello. It also had a very nice feature where it would answer my DMs for me. I was a pretty public figure in the community and got a lot of messages that would be better answered by just asking in the general chat. The bot would (respectfully) explain that I can't give 1:1 support to everyone and direct them to better support channels. It also explained that if something really did require my direct attention, I could still be reached by sending another message. Almost nobody ever did. I couldn't believe how effective it was. The DMs still existed in my inbox, but the bot marked them as read so I wouldn't get notified. I'd review them occasionally, I never found any false positives.
But of course that kind of thing is ancient history and will get your discord account banned nowadays. Using a bot to log in as a normal user has been prohibited for a long time. Too bad.
I once wrote a discord not that interfaced with our Jira system. I wrote a whole chat interface that walked users through the steps required to produce a useful ticket, and they got thrown into a user report category.
The interface was quite thorough and basically forced users to follow a template designed to exctact the relevant details. You could even upload files or screenshots.
It was quite popular with power users as well as our own team. But most importantly, it gave angry users a place to complain instead of directly yelling at a developer.
It was over 10 years ago and I think it's still the project I'm most proud of. The bot as a whole was extremely complex and could interface with several external applications like google sheets and trello. It also had a very nice feature where it would answer my DMs for me. I was a pretty public figure in the community and got a lot of messages that would be better answered by just asking in the general chat. The bot would (respectfully) explain that I can't give 1:1 support to everyone and direct them to better support channels. It also explained that if something really did require my direct attention, I could still be reached by sending another message. Almost nobody ever did. I couldn't believe how effective it was. The DMs still existed in my inbox, but the bot marked them as read so I wouldn't get notified. I'd review them occasionally, I never found any false positives.
But of course that kind of thing is ancient history and will get your discord account banned nowadays. Using a bot to log in as a normal user has been prohibited for a long time. Too bad.