Because like it or not, it has become a general purpose computer. For millions it’s their primary (for some: only) gateway to banking, payments, education, government services, personal relations, keeping in touch with family, navigation, healthcare and emergency services.
Up next: digital ID and (possibly) online voting.
Those things are all pretty important for a society, right? In a sense, they are society.
Accordingly, a couple powerful entities controlling all those things ought to expect oversight from said society. It’s not hard to understand.
So no, Apple is not doing “the same thing” as other device manufacturers have “done for ages”. Not even close.
They are a victim of their own success in a way, but their shareholders have been rewarded handsomely. They’re hardly a victim like you’re proposing.
It feels to me like the problem here is the government and large institutions only providing access via a single manufacturers single platform, rather than the existence of the platform. That is to say, if education, government services, health care, emergency services, ID and voting are all only accessible via having an iPhone, the solution to that is to mandate that those things be accessible via other options too, not to mandate opening up the iPhone ecosystem. Aside from the fact that the government needs no new laws to actually make its services available on open platforms, there's also the "single point of failure" problem, and the "government services only available to people with $400+ electronic toys with expensive monthly subscription services" problem. Regulating banking vs phone app store markets might be more of a toss up, but it seems like again the "single point of failure" problem should argue much more strongly in favor of forcing banks to not limit access to iPhones, rather than forcing iPhones to change to be something the iPhone consumers don't actually want.
No, the problem is that a critical mass of a market is dependant on a single operator of that market, and that operator is not providing equal access to it but considers itself the owner AND a privileged player there which everyone has to pay to compete with.
The audience of iPhone users are that market.
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"You have something to sell on my market? Sure, here are the fees, the rules and I take a cut of all your sales"
--> "My data shows that people like what you're selling on my market, so I studied all details, decided to build it myself, provide it for less/free and compete with you. Thanks for doing the risky work of proving that potential."
"Feel free to stay if you like, your continued success will continue to educate/fund my competing product. If you leave, you have to end business with all customers, as I took measures that they are ONLY able to visit MY market"
"Thanks for doing the risky work of proving that potential"
When people realise that Apple hasn't innovated any new technology pretty much ever (certainly for at least the last 30 years).
They always wait until something is proven in the market and then buy their way to it & lock the competition out. "Face ID" = Kinect, "we invented multi-touch" = blatant lie, vision= pre-existing AR/VR...oh sorry "spatial computing" Etc.
>You have something to sell on my market? Sure, here are the fees, the rules and I take a cut of all your sales
>My data shows that people like what you're selling on my market, so I studied all details, decided to build it myself, provide it for less/free and compete with you. Thanks for doing the risky work of proving that potential.
>Feel free to stay if you like, your continued success will continue to educate/fund my competing product. If you leave, you have to end business with all customers, as I took measures that they are ONLY able to visit MY market
None of those things really affect the banking, government services, education, ID, health etc apps that the OP was concerned with. They're not selling their apps or even selling any services via their app (except for services which are incidentally forbidden from using IAP in the first place which means the 30% fees don't apply:
>3.1.3(e) Goods and Services Outside of the App: If your app enables people to purchase physical goods or services that will be consumed outside of the app, you must use purchase methods other than in-app purchase to collect those payments, such as Apple Pay or traditional credit card entry.
Nor are they competing with Apple for their applications. At a stretch, you could argue that the banking apps sort of kind of compete with Apple wallet in the credit card space, but like I said, it's a bit of a stretch.
My comment about government services, banking, education and so on was in response to your general assertion that an iPhone is no different than other electronic devices and therefore shouldn't be treated differently by regulators. For the reasons I listed, that's kind of ridiculous. Smartphones are just as important to modern economies/societies as the automobile, air travel, public libraries or news organizations (at least in my opinion).
Accordingly... unlike an XBox (which only provides entertainment) smartphones need to have well considered legislation that maximizes the overall benefit to society (while still maintaining a financial incentive for innovation). There's a lot at stake.
So, I wasn't trying to cite specific examples where Apple has fallen short in these areas (though I'm aware of a few), I was making a generalization about the relative importance of the smartphone to modern economies and society. It's just not the same thing as other gadgets (even if the technology is similar). Not even close.
> None of those things really affect the banking, government services, education, ID, health etc apps that the OP was concerned with.
Of course they do. All those entities have to follow terms and conditions of Apple to reach THEIR customers/citizens, requiring them to share crucial information to Apple, the sole gatekeeper with a vested interest to maximize user-profit.
> At a stretch, you could argue that the banking apps sort of kind of compete with Apple wallet in the credit card space, but like I said, it's a bit of a stretch.
No stretch at all. The market operator also offers financial services directly, while having privileged access (as preloaded app) and a superior level of information (via user profiling) about the users needs and behavior. Other financial service providers have the choice between paying revenue-share to Apple to be integrated with Apple Pay, or have their services only surface if the customer explicitly searches for their app (all while a competitor may pay the rev-share and have higher integration/visibility from the market provider)
You raise good points about making sure that all those services are always available through multiple means, but the argument I'm making isn't that all those services are limited to a smartphone - they aren't... I think everything I mentioned (except for emergency calls) are available in a web browser.
The argument is simply; the smartphone is the platform we have chosen because it makes our lives so much better. It does its job so well that it has become a critical part of the economic and social fabric of the country. Thus we need to make sure it's regulated (up to a point, obviously) so that the public's needs and that of the larger economy are met, while still maintaining the financial incentive for smartphone platforms to innovate.
Consider; it's possible to walk to work/banks/government offices for the majority of people but vehicles are convenient and time-efficient so that's what people choose. Accordingly, society accommodates and regulates vehicle use. Same thing for radio and television in the past... it was possible to get information and entertainment elsewhere, but people chose those mediums because they were better than the alternatives. It's because of the popularity of cars/radio/television that those things deserved regulation, nothing else.
I guess my question is what part of the various laws being passed is addressing some "public need" that's not currently being met for these apps, or by the entire rest of the market place. I've said it before but every single thing every advocate of regulating Apple's iPhone and App Store is already available on Android. And unlike in the 90's when Windows literally dominated the market, even in the markets where Apple is doing the strongest, at best they have half of the market. Which means every single "necessary" application and resource is equally present on both iOS and Android.
So what is the need here? Who isn't able to access something they need access to and how is forcing Apple to open up their hardware and software platform the correct solution to that problem? And I'm asking honestly here, are there any actual necessary services that are only available on iOS? Not more convenient on iOS, unavailable anywhere else. If we accept the arguments against iOS at face value, it seems impossible for there to even be any necessary services that are more convenient on iOS. The major arguments are Apple is too restrictive, they prevent apps from doing things, they prevent PWAs from working, they disallow integrations that developers want. By all accounts, the iOS experience should be measurably worse for users in every single way for any 3rd party service. If removing Apple's restrictions was important to consumers, if it was actually harming them in ways that they didn't think was worth the benefits those same restrictions provide, Android should be mopping the floor with Apple. But they're not. And none of the arguments I've heard for regulating Apple have been because of failures of iOS users to be able to access critical government and economic resources.
The closest arguments that could be made are about things like blocking access to certain VPNs or other "subversive" applications in places like China and Russia. But of course, the proper way to regulate that would be to mandate wide open consumer access to strong end to end encryption that governments can not control or have access to. But mandating that sort of thing would be admitting that even "western" governments are untrustworthy and might need to be subverted. It would be mandating access to law breaking tools, which the EU and the US are not eager to do even here, let alone eager to step into that political battle on the world stage.
Up next: digital ID and (possibly) online voting.
Those things are all pretty important for a society, right? In a sense, they are society.
Accordingly, a couple powerful entities controlling all those things ought to expect oversight from said society. It’s not hard to understand.
So no, Apple is not doing “the same thing” as other device manufacturers have “done for ages”. Not even close.
They are a victim of their own success in a way, but their shareholders have been rewarded handsomely. They’re hardly a victim like you’re proposing.