Yes, organisations that use this free service get exactly what they’re paying for. I don’t think they they’re looking to be long-term memory for free plan users. We’re all adults here that know how freemium models work.

Additionally, it’s nowhere perfect as a product to expect such a reliance on a daily basis.

For instance, query times for search is not optimal, file upload times, especially on mobile, are slower than my internet connection speed.

Turns out a product doesn't have to be "perfect" to work well for many people, I'm using Slack every day for at least 8 years and while these are maybe things that can be improved they are really not things that negatively impact my day.

They probably still keep the data to sell to LLM training organizations