A lot of software doesn't really follow the business/consumer model though, and is either outright public infrastructure or de-facto public infrastructure. Something like train ticket machines are a good example – I don't know what the current situation is because I haven't been there in years, but for a long time the train ticket machines on the Dutch/German border were a completely unusable mess of confusion. How can you mess something like this up so badly? I don't know, but they did. And then there are things like tax services, e-identity services, and all of that, much of which is far more complex, and easier to screw up.
De-facto public infrastructure are things like banking, energy companies, stuff like that. "Public infrastructure" is perhaps not entirely the right term for this, but it is something more or less anyone is expected to be able to use, and where competition is often limited (or sometimes even non-existent).
Remember the UK Post Office scandal? While I strongly feel the main cause was not the software[1], one reason the cunts in charge manage to gaslight people for so long was because the software is so complex, difficult, and does suck.
De-facto public infrastructure are things like banking, energy companies, stuff like that. "Public infrastructure" is perhaps not entirely the right term for this, but it is something more or less anyone is expected to be able to use, and where competition is often limited (or sometimes even non-existent).
Remember the UK Post Office scandal? While I strongly feel the main cause was not the software[1], one reason the cunts in charge manage to gaslight people for so long was because the software is so complex, difficult, and does suck.
[1]: Previous: https://news.ycombinator.com/item?id=39013418