I know they did, that’s not my point. My point is that the words “you are holding it wrong” were never said.
They told people how to avoid the problem. “Here’s a workaround” doesn’t assign blame to the user. “You are holding it wrong” does. The sentiment is different.
Oh, the sentiment was there alright. You must've forgotten how Jobs was in general and his massive annoyance when he explained this "workaround" in particular.
Of course, it was users' fault. They have always been simpletons.
"You are holding it wrong" is spot on. It captures extremely accurately the very essence of Jobs' attitude towards the users.
A factual quote and some advice. There is no context as to whether they knew the full extent of the issue or not. Anyone attributing malice to this assumes they do.
“All software has bugs”, “avoid using this button” would be a perfectly reasonable thing to say if you were still analysing a problem and the user had an alternative way of using a feature.
They eventually did acknowledge a problem and issue bumpers, just as a software issue would be acknowledged and a patch issued.
