I noticed this recently with CraigsList too. They have a 'contact form' that jus... | Hacker News

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		pyre on May 23, 2012 \| parent \| context \| favorite \| on: The only way to get hold of a human at Google I noticed this recently with CraigsList too. They have a 'contact form' that just sends you an automated email suggesting that you read their FAQ page. Why bother to have a contact form then?

paulhauggis on May 23, 2012 [–]

Amazon is a little better, but not by much. They send you an automated email, but sign it with a real name. I wonder if they just have a program on the other side that cycles through names.

pyre on May 23, 2012 | [–]

Maybe they just have a Mechanical Turk that pays people pennies to just put a name into a box.

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