afaik, scalpers will often be selling tickets that have been bought speculatively in large blocks during pre-sale or when sale starts. this is a whole very complex side industry in itself, and being able to get those large chunks of cash up-front/early is beneficial for the artists/promoters/venues for lots of reasons. obv. this doesn't really apply to a super popular artist who is going to sell out on the first day, but there are very few artists/performers who do that.
so. as mentioned above. it's a hard problem to solve. if you think about it purely as a market/exchange then it's not dissimilar to how market-makers, arbitrageurs and HFT systems keep the market "efficient".
yeah, as i understand it - i did a lot of research on this for a service i was building way back - these third parties (like scalpers) are useful because they actually find the "true" price of the tickets and, through the resale services, a good chunk of that extra money makes it back to the ticketing companies/promoters/artists. i wouldn't be at all surprised if a lot of these scalping operations are actually being run (secretly) by the ticketing companies and promoters themselves, or at least with their tacit approval and some revenue sharing.
so, it's a hard one to solve because it actually ends up generating more revenue for the promoters/venues and (sometimes) the artists. but the audience, who have the least power in the relationship, get screwed. well, my feeling is we/they get screwed, but many others would say this is "just capitalism".
so. as mentioned above. it's a hard problem to solve. if you think about it purely as a market/exchange then it's not dissimilar to how market-makers, arbitrageurs and HFT systems keep the market "efficient".
there's a good writeup here. https://www.404media.co/why-scalpers-can-get-olivia-rodrigo-...