Companies like Dell hit every market segment from 150$ crap laptops through 4 hour on-site service support. It's all down to the support contract your organization has and which product segment they're buying from.
Anecdata yada yada, but both colleagues of mine with a Dell XPS had trouble with them. This is Dell's top of the line productivity laptop segment. Yeah we got top of the line service. But the damn things still broke down in the first place. Critically, I recall one of them blue screened in the middle of some important infra changes and triggered an outage...
Same story with Precision and XPS. $3k laptops last 9 months if you're lucky. I literally have a pile of dead ones now. They don't even bother with servicing them.
This isn't everyone's experience - I've got two precision laptops - they are 12 and 10 years old and have never shown so much as a sniffle of a problem, neither has my Latitude laptop that I lug around for personal use. Maybe I just got lucky ?
