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Yep, especially because those three people are not sitting at their computers, doing work to advance the investigation themselves.

Even when I was still working in an office, coordinating incidents through a Google Hangout and a Google Doc to keep rough notes was the way to go. Want to show something? Share screen. Want to talk in private? Jump into a private hangout. Want to jot down some thoughts/unfinished ideas? Throw them into the document (the Hangout chat was pretty useless because people joining later couldn't scroll back) or into the dedicated Slack channel for the incident.

If anything, incidents have become much easier to coordinate thanks to all the tooling that we now have - though that requires an active incident commander (who also makes sure that Deanna, Deepak, and Sylvain are not just waiting, but investigating other possibilities). Fortunately, someone has written an article on how to become a better incident commander :)



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