i read it and i'm not sure the point you're trying to make? that section is about empathy from the POV of the person with BPD, not about empathetically listening to somebody with BPD

edit: it appears we're talking past each other. i like this piece of writing and you don't. that's fine. do you have any suggestions for me to read about how to listen, written by one of your favorite writers or poets? this will help me better understand how to listen to you.