On one hand, product-development on the computer is a lot better when people actually use the computer to the best of its abilities. A lot of people will just leave shit in people’s heads or request one-offs to be done EOD because, I swear, this was a last second client request and we really need it. On the other, I’ve done a lot of painful product meetings with PM seatwarmers who refuse to type anything at all into their tickets and devs who barely comment on important things like ticket size or whether or not something should be prioritized differently based on technical factors. I’ve met only a handful of good PO/PM types, and whether or not they work in person has had little to do with it.