Pressurization problems are not uncommon in aviation. Most planes will drop to a safer altitude or divert to "safer" routes in case something goes wrong. They did what they are supposed to do in those circumstances.
I'm finding these type of apologists comments placing fault towards the airline really hard to sympathize with.
How would you feel if you were on a flight where a door fell off, and the pilot said "only 2% of flights on this specific plane have had unexplained depressurization, and now we have an explanation, folks"?
They hadn’t had unexpected depressurization. They had an error in one of the redundant automatic controllers for pressurization. That controller isn’t even required equipment.
Airplanes fly around ALL THE TIME with equipment that isn’t working. They have a procedure for determining what is and isn’t necessary for a given flight both legally and by the airlines own standards. In this case it very much looks like the pressurization controller was a red herring.
I was on a flight where the ADS-B transponder failed (the captain told us after takeoff) and they got approval to change routes, lower the flight ceiling and we continued on our way.
I'm finding these type of apologists comments placing fault towards the airline really hard to sympathize with.