I've seen similar levels of incompetence first hand. This isn't someone actively ignoring important security warnings. This is someone not understanding what you are talking about. This is someone who, at a fundamental level, has no grasp of the landscape they are operating in or the challenges they are up against. This is someone who wants you to go away because the jargon you're talking doesn't make any sense to them or their team.
"Please stop sending me these confusing emails. I have important work to do."
The only way to fix this is a "changing of the guard" at the organizational level. The IT boss, and everything he has ever touched, has to go.
> This is someone who, at a fundamental level, has no grasp of the landscape they are operating in or the challenges they are up against. This is someone who wants you to go away because the jargon you're talking doesn't make any sense to them or their team.
Sounds like exactly the kind of someone you wouldn't want to have to trust with your personal information let alone trust to manage your life/property/business/liability insurance.
"Please stop sending me these confusing emails. I have important work to do."
The only way to fix this is a "changing of the guard" at the organizational level. The IT boss, and everything he has ever touched, has to go.