It seems like police are heavily YMMV. I reported a felony theft and my local police referred it to my state's equivalent of the DoJ, and they are actually investigating. I was surprised.
In my experience, the bigger the city, the less police seem to care. Or perhaps they are busier and have to prioritize differently, but to the victim it's the same effect.
My brother recently had success in having small town cops go to a person's house to retrieve his lost+found IPhone, even. I was sure they'd tell him to sod off as a civil matter, but they retrieved it and even drove it to his house a solid 20 minutes away.
