Most people underestimate how valuable personal anecdotes are compared to sampling/survey data. Has it ever happened to you that a restaurant or other experience has thousands of rave reviews online (or even among your friends) but when you go there it's shockingly underwhelming? That happens a lot. Your personal anecdote is almost always more valuable in such cases because of several reasons including recency, authenticity, self-honesty and the usual problems with review aggregation platforms.
Food is a very subjective thing, online reviews generally are often intentionally or unintentionally distorted, and quality/staff at those places changes too over time. Considering all these factors, that does not make this specific scenario a great more general example