Some of those humans had a script that was useful and thus worth going through - 99% of the time your issue is the same as the one everyone else is having. Maybe you check before calling things like it is plugged in, but even then there are many common problems and since you don't have the checklist they need to go through it to see what item on the checklist you forgot.
What humans do well though is listen - the 1 minute explanation often often gives enough clues to skip 75% of the checklist. Every chatbot I've worked ends up failing because I use some word or phrasing in my description that wasn't in their script and so they make me check things on the checklist that are obviously not the issue (the light are on, so that means it is plugged in)
>Every chatbot I've worked ends up failing because I use some word or phrasing in my description that wasn't in their script
This is an interesting insight I’ve experienced as well. It makes me wonder if the use of chatbots becoming more and more prevalent will eventually habitualize humans into specific speech patterns. Kinda like the homogenization of suburban America by capitalism, where most medium sized towns seem to have the same chain stores.
In this case I support them - language variation like this eventually leads to a new language that isn't mutually understandable. Anything to force people to speak more alike increases communication. Ever try to understand someone from places like Mississippi, Scotland, or Australia - they all speak English, but it is not always mutually understandable. There are also cases where words mean different/opposite things in different areas leading to confusing.
There are lots of other reasons to hate chatbots, but if they can force people to speak the same language that would be good.
What humans do well though is listen - the 1 minute explanation often often gives enough clues to skip 75% of the checklist. Every chatbot I've worked ends up failing because I use some word or phrasing in my description that wasn't in their script and so they make me check things on the checklist that are obviously not the issue (the light are on, so that means it is plugged in)