If you have a problem there’s no one available to help you.
On the MS side they will literally pull an engineer who is writing the code for the product you have a problem for to help resolve the issue if you’re large enough.
The part you see in your browser isn’t the only part of the product a company has to buy. In fact, it’s not even the most expensive bit. If you see the most expensive plans for most SAAS products (ie the enterprise plans) almost the entire difference in costs is driven by support illustrating the importance and value of support.
If you have a problem there’s no one available to help you.
On the MS side they will literally pull an engineer who is writing the code for the product you have a problem for to help resolve the issue if you’re large enough.
The part you see in your browser isn’t the only part of the product a company has to buy. In fact, it’s not even the most expensive bit. If you see the most expensive plans for most SAAS products (ie the enterprise plans) almost the entire difference in costs is driven by support illustrating the importance and value of support.
Google unfortunately is awful at this.