All these cloud service providers have bugs and issues.
But the problem with Google is that their support seems somehow disconnected from the real world. There is support, and they do respond to chats, calls, or emails. However, it often feels like I'm talking to someone who doesn't genuinely care about my concerns or do understand what I’m talking about.
Good support is hard to come by and hard to implement. So I really don't know what is missing in Google's support that exists in AWS support. Maybe because AWS support staff are trained to first put themselves in the customer's shoes and understand the problem from my perspective.
The mantra at aws is customer experience. Any time there’s an outage or impact, the first numbers to be stated are customer impact related. In fact, as an engineer you might be empowered enough to recommend a refund for a customer (even though the customer may be at fault) and the refund will go through.
Full disclosure: worked for aws devops for a couple of years
But the problem with Google is that their support seems somehow disconnected from the real world. There is support, and they do respond to chats, calls, or emails. However, it often feels like I'm talking to someone who doesn't genuinely care about my concerns or do understand what I’m talking about.
Good support is hard to come by and hard to implement. So I really don't know what is missing in Google's support that exists in AWS support. Maybe because AWS support staff are trained to first put themselves in the customer's shoes and understand the problem from my perspective.