We are a small software company (2 people) and we've also had plenty of issues with Google over the years. Mostly related to Google Adwords. For example:
If Google have no interest in providing decent support to the author of the original article, who are paying megabucks to Google, what hope do small businesses like mine have?
No, they want to do things on a massive scale. Which means it is really difficult to talk to a human for support. And even if you manage it, it might be some badly trained subcontractor. But somehow there are always humans available to ring you up and tell you how you can spend more on Google Adwords.
https://successfulsoftware.net/2015/03/04/google-bans-hyperl...
https://successfulsoftware.net/2016/12/05/google-cpa-bidding...
https://successfulsoftware.net/2020/08/21/google-ads-can-cha...
https://successfulsoftware.net/2021/05/04/wtf-google-ads/
If Google have no interest in providing decent support to the author of the original article, who are paying megabucks to Google, what hope do small businesses like mine have?