In my experience they wouldn't even mind or be embarrassed, so long as said solution sounded like it would stay out of the way and let them use the device more conveniently. To them that's the whole point of IT: make it less painful to use the devices how they want to use them to do their job. IT isn't the savior that designs things they want, it's the cost center that makes the things they have to use less annoying to use.