They sent me the wrong item, and now I not only don't have the item I ordered, but have to take a trip to the UPS store to send this thing back. Extremely frustrating!
I also received an item that was shattered in transit and had to send it back. I felt bad for the UPS store employee dealing with the broken glass.
Be extremely careful and document everything - this happened to me with Amazon when I ordered a high end graphics card, and got an empty box. They said to send it back, but when they got it, forgot all about the part where I said the item was missing and claimed I didn’t complete the return.
Then they claimed to my credit card company I never requested a return.
Then they told the state AG that they had accepted my return when I filed a complaint (perjury!)
I also received an item that was shattered in transit and had to send it back. I felt bad for the UPS store employee dealing with the broken glass.