That's not just external facing problem. Even when internally you want to figure out something - e.g. get a quota for something it's very hard to locate who could get things done for you.
There is this attitude that humans shouldn't ever talk to other humans, but to systems. So if your use case is not handled by how the system was designed, talking to humans would take many months, so better just give up.
The problem may be even worse internally tbh. You want to use some project, there's old teams page, one email, you email person there and after 3 pings weeks later they reply they work now on a different team.
Yea - I used to feel bad about dodging the opportunity to work at Google but the more I've seen about their culture the happier I've been. I am sad I missed out on the insane SF salaries though.
There is this attitude that humans shouldn't ever talk to other humans, but to systems. So if your use case is not handled by how the system was designed, talking to humans would take many months, so better just give up.
The problem may be even worse internally tbh. You want to use some project, there's old teams page, one email, you email person there and after 3 pings weeks later they reply they work now on a different team.