Welcome to the future. Before too long this kind of bs will be an almost daily occurrence for most people who have to interact with businesses/institutions on the net. Highly automated inscrutable processes with hairtrigger banning logic and review paths that never lead to a human. Because the humans that survived the automation are too busy feeding the Algorithm to ever interact with the customers.
Government contractors seem to love it from what I’ve seen. They’ve always been about quantity over quality because most people don’t have the resources to fight the government. “AI” driven by greed and ignorance is a step towards ruining and collapsing a lot of government services in most western countries IMO.
Our legal systems have already become like this. Only those with the knowledge on how to navigate the system or those qualified to interface in the expected protocols have any hope of achieving results.
Super-corporations are now just the next rung down, adopting all the habits of their superior, but without the responsibilities.
That's the cheap route, like car manufacturers slapping big glossy crappy tablet instead of 40 high quality physical knobs (really, have you ever seen any physical button not working on any car, even 15+years old? I didn't a single time, as long as we don't talk about wrecks).
Then you have premium companies with premium prices, where actual humans serve you. They'll be slower but you have chance for some empathy and non-standard solutions to your problems.
