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Rolex simply wants to further their control over their brand. There has been a feeling for some time that authorized Rolex retailers, by poor customer service and unauthorized practices have diminished the brand's value. By extending their reach into retail, Rolex can standardize and control customer service, reduce the unwanted stories of customers being treated poorly, and as a side benefit, control the signage, display and presentation at their retailer. It's a smart move.


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