So many folks don't seem to have remember this. IBM was also the same with the giant mainframes. Even now, if you have a power system, it's pretty much mandatory to pay an ongoing "service agreement" or very quickly you'll discover you have major issues.
I hate that the system has it where you don't own anything and you are supposed to be happy with it. But from a market perspective what else can they do? They need to make a regular income to pay for the development and such, but they also need to deal with the fact that a competitor who offers a freemium or product at a loss but where they can at some point in the future hide future costs will just naturally win.
I hate that the system has it where you don't own anything and you are supposed to be happy with it. But from a market perspective what else can they do? They need to make a regular income to pay for the development and such, but they also need to deal with the fact that a competitor who offers a freemium or product at a loss but where they can at some point in the future hide future costs will just naturally win.