Oh, absolutely. JBoss was long held up as the only viable model for being successful with open source and the inevitable model everyone would fall into. Give away the software, charge for support. The problem is support just isn't very scalable. There's room for both: different strokes for different folks.

But I still think the ideal in software should be for a tool that just works and is intuitive enough to not require training. There are a lot of tricky problem domains where that's unlikely to ever happen. Such is often the case with ideals.