I don’t consider email to be a legal form of communication. Cutting services to a business effectively disabled their business (especially servers). You’d think they would send at least one letter.
> I don’t consider email to be a legal form of communication.
The flipside of requiring a provider to submit paperwork to terminate your service, is the situation where in order to setup a new server with DO you'd have to file paperwork yourself. Can you imagine sending a paper letter every time you need to spin up a VM?
Which one do you prefer? paperwork in both directions or no paperwork?
Yep, that’s how things are done with my colo. Real papers. Real signatures. I don’t need to send any letters to spin up a vm though. I just click a button. For new servers, I walk in and plug it in.
It’s very common that EULAs and other contracts explicitly state that the contractual parties agree that email is a valid means for written notifications.
I used to work for a SaaS firm. Every once in awhile the main office would receive a written and signed letters from (primarily) German users when they wanted to terminate their service. (We accepted that after confirmation using an authenticated email address, of course.)
