When I wrote to Planet complaining that my keys so frequently rotated in their sockets that they would often entirely fail to depress, their response was that I should wiggle them a bit.

I'm glad you like yours. I don't. Disappointment from delayed beginning to ignominious end.

I do wonder at such wildly divergent experiences.

It was a fairly small production run, I am reasonably confident, so it seems very odd that some units should be well made with no major flaws, and others apparently awfully shoddy.

Ah well. Sorry you had a bad time. I love mine and am considering buying a 2nd to try Sailfish on, and maybe a spare, too.