Let's ignore the benefit it gives to anyone who wants to solve their problem quickly instead of having to take a round trip to the mall.
It gives information to third party shops so they can fix your computer. Which provide competition and give you the option to save money, and impose competitive pressure on the OEM to charge more reasonable prices for repairs, which benefits you even if you still patronize the OEM's store.
It gives information to third party shops so they can fix your computer. Which provide competition and give you the option to save money, and impose competitive pressure on the OEM to charge more reasonable prices for repairs, which benefits you even if you still patronize the OEM's store.