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They tend not to upsell you much at the Apple Store… Last time one of my MacBooks was well and truly stuffed, they ended up eventually just giving me a new laptop that was four years newer (it was the Nvidia graphics chip fault in the 2011 MacBook Pro, before the official repair program started. They tried replacing the logic board twice but when the second one failed they just swapped the laptop for a brand new 2015 model for no charge).

When that laptop’s battery started to fail almost six years later, I was surprised that it wasn’t much to fix (about US$200 for the battery replacement). I only replaced that laptop, almost eight years old, a few months ago!




Official apple support vastly differs depending on the country, so in terms of service US support seems to vastly more friendly and lenient than most other countries.


Here in New Zealand we have The Consumer Guarantees Act. It says something like ‘things should last an amount of time commensurate with their cost.’

You’ll easily get a MacBook or iPhone fixed by Apple for faults in the first 2 years. You’ll also pay a premium, but that’s what happens when you're at the far end of the world.


This was in Australia.




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