ChatGTP says, "The book you are referring to is likely "The Machine Stops" by E.M. Forster. This novella was published in 1909 and is set in a future where people live in individual rooms, connected to a global network that provides them with all their needs. The machines that run the network have become so efficient that people no longer need to learn or do anything for themselves. As a result, they have become isolated, shallow, and dependent on the network. When the network starts to break down, the characters are unable to cope and must face the consequences of their reliance on the machines."

I don’t think it was called that, but maybe I read it as a retelling of sorts. It was a book probably from the sixties or seventies but it’s possible!

Possibly Player Piano?

There's also A Logic Named Joe, but that's more about ChatGPT sans RLHF.

"There is a great science fiction book (forgot the name!) where everyone forgot how things worked (and didn’t need to know!) because machines did all the work. It created this dystopia where people where immensely shallow and immature because all things just happened for them."

Are you sure, that wasn't just a ordinary newspaper? At least I get that feeling quite often.

Interesting observation :) Yeah, the mechanism is at work in various ways already if you think of it.