Volkswagen business model is to profit off satisfying customers, yet their menu navigation is censored and they were never bothered to change it. How's that working differently for Kagi? Paying Kagi users just got hit with a new price model which judging by the reactions around here was not very welcome. Yet they all keep selling products, both Kagi and Volkswagen, against customer complaints. Can we agree that there's a lot of gray area in the "customer is king" saying?
Not every customer is going to be happy. And few, if any, companies are purely motivated by customer satisfaction. There are limits, especially legally, of what companies can do to satisfy customers.
