I think this one is really overrated. My family never asks my input on what to use; they always buy Apple stuff, inkjet printers with expensive ink subscription services, etc. If I try to talk to them about, for instance, getting a laser printer instead, it goes nowhere. Heck, just getting them to use Facebook Messenger to talk to me since I'm living on another continent is almost too much apparently.
In my experience, non-technical people don't ask power users what to use, because they'll get answers they don't want and conflict with all the slick marketing they've been brainwashed with. So instead, they'll frequently try to coerce their technical family members into buying the mass-market stuff they like instead, particularly iPhones.
This isn't because they don't want advice, it's because there isn't enough competition for the advice to be useful. It's not like Google spies on you and Microsoft doesn't. It doesn't really matter to them whether the Windows PC they buy is from Dell or Lenovo and they don't want to hear how to build one out of parts from Newegg and install Linux on it if it can't play the games they want to play.
Companies are then safe to ignore you recommending against their products when the users have no other viable options. Until they do. Then they become Kodak or Blockbuster Video because someone else makes a better product than theirs and they're so unaccustomed to customers having a choice that they lose the market.
There is competition, sometimes far better competition, but people don't want it. Laser printers are the big example here IMO: people spend a fortune on inkjet ink, but try to get them to buy a laser printer and they'll refuse because the up-front cost is higher, even though the long-term cost is much, much lower for most users.
Certainly if you print thousands of pages it is. If you only print something once a month it's not. But most of the people printing thousands of pages will quickly notice this when they're paying unreasonable sums for gallons of ink sold by the thimble.
Then you have the people at the margin, who would be better off with a laser printer, but only by something like tens of dollars a year. At which point the opportunity cost of the time to evaluate whether they would actually be saving money is on par with the money they would be saving.
Whereas if there was actually more competition, someone would be selling a cheap printer that takes cheap cartridges instead of your options being a cheap printer with expensive cartridges or an expensive printer with cheap cartridges.
No, printing once a month is FAR more expensive for inkjets, because you have to replace the ink cartridges every time you print, because the print heads dry out and get clogged. That doesn't happen with lasers.
If that was the case then it would be another thing people would notice, having to replace the ink cartridge every time they use the printer.
Unless they live in a place with the right level of humidity where once a month is exactly the right interval to print so they don't dry out. Or they print once a week, but still not enough pages to justify a more expensive printer. Or they print once a year, so replacing the ink cartridge every year is still cheaper than buying the more expensive printer.
Or they have no savings and only have access to high interest credit, so the interest on the price difference between the printers actually is more than the cost of buying an ink cartridge every month.
Sometimes people aren't as dumb as you might think.
>Sometimes people aren't as dumb as you might think.
Usually, they are.
>Or they print once a year, so replacing the ink cartridge every year is still cheaper than buying the more expensive printer.
Such as here. Doing this is stupid, because buying a new printer is cheaper than buying a set of cartridges for the same printer.
>Or they have no savings and only have access to high interest credit,
Or here, because they couldn't manage money and earned themselves a bad credit score.
>so the interest on the price difference between the printers actually is more than the cost of buying an ink cartridge every month.
If you have credit that bad, you don't need a printer at all. Plus, you can get a B&W laser for $100; less than the cost of an inkjet + a set of cartridges.
Sorry, but every way I look at it, inkjets are nothing more than a scam designed to prey on people who aren't good at long-term thinking or money management.
People are just stubborn and creatures of habit, and they dont want to expend energy on a change that is difficult and unimportant. That is the crux of it.
I have family that wont tolerate any changes on their smartphone, wont create or use an email account and such... they arent even very old. But it kinda reinforces your point: they dont really take power user advice either, especially if it conflicts with something they already know.
Also, I think computers used to be more enigmatic to the non techy, but now they are very accessible. People dont feel like they need help.
In my experience, non-technical people don't ask power users what to use, because they'll get answers they don't want and conflict with all the slick marketing they've been brainwashed with. So instead, they'll frequently try to coerce their technical family members into buying the mass-market stuff they like instead, particularly iPhones.