It was a comment on a message board, not a comprehensive guide. I wasn't trying to be fully prescriptive - I was summarising and assuming some interpretation on the part of the reader.
As a line manager, ask your employees what they're looking for and provide an environment where they trust you enough to be honest. Then have an adult discussion about the feasibility of delivering what they want and whether some compromise is in order - 'more ponies' is not possible, 'more money' might engender more responsibility, 'more flexible working hours' can easily be accommodated, for example. If doing this effectively requires a therapist then perhaps the organisation should focus on coaching the managers, not the workers.
As a line manager, ask your employees what they're looking for and provide an environment where they trust you enough to be honest. Then have an adult discussion about the feasibility of delivering what they want and whether some compromise is in order - 'more ponies' is not possible, 'more money' might engender more responsibility, 'more flexible working hours' can easily be accommodated, for example. If doing this effectively requires a therapist then perhaps the organisation should focus on coaching the managers, not the workers.