My experience is the same as yours. I don't understand all these complaints. I've been using Amazon since 2002, about 30-50 orders per year, and I've had to return maybe 2 things because they were disappointing. And on the rare occasion where a delivery doesn't show up, it's very easy to complain and get my money back.
Driving to a store to buy something has become a waste of time, except for a few things, like shoes and gloves. I no longer need to drive 15 minutes to a store, spend time searching for the thing I want, find out that they don't have it, have someone offer that they can order it for me, and drive home.
Driving to a store to buy something has become a waste of time, except for a few things, like shoes and gloves. I no longer need to drive 15 minutes to a store, spend time searching for the thing I want, find out that they don't have it, have someone offer that they can order it for me, and drive home.