> did someone's bank account number change without intervention
Their bank account number changed for reasons unrelated to Apple. That caused their Apple Card monthly payment to fail. Which caused their payments to Apple, for subscriptions and a trade-in, to fail. So Apple cancelled their subscriptions.
Agree the support communication on iPhone versus MacBook is imprecise. But nothing indicates Apple acted improperly or in a manner they wouldn't with anyone else failing to pay for their services.
Their bank account number changed for reasons unrelated to Apple. That caused their Apple Card monthly payment to fail. Which caused their payments to Apple, for subscriptions and a trade-in, to fail. So Apple cancelled their subscriptions.
Agree the support communication on iPhone versus MacBook is imprecise. But nothing indicates Apple acted improperly or in a manner they wouldn't with anyone else failing to pay for their services.