Maybe we're focusing on the wrong end of the spectrum to evaluate learning. I keep reading about how important it is cognitively for our aging population to embrace incremental learning. Maybe we should focus on using AI to help our older populations become more comfortable understanding technology and accessing information. As a bonus, they can also provide some compare/contrast feedback with what they already know from past experiences to improve the experience.
My in-laws and parents already are enthusiastic Youtube consumers, mainly because in a very consumable way - they can hear/see how to [Fill in the Blank]. Stuff like changing out the washer in their faucet and feeling confident enough to try to do it themselves with the Youtube video as their crutch/sherpa was a game-changer for them. Otherwise, it falls back to paying $$$ (if you can find someone) to do it for you ... or lean on the generosity of a knowledgeable friend/family member (when they have time to give). Self-empowerment is their preferred choice in terms of shortest time to action at the least cost.
To me, AI Tutors seem aligned with consumability (natural language engagement) and can also provide some confidence to older populations to better "understand" and maybe "do". My dad felt intimidated by Windows because the error and information dialogues were so intimidating in technical speak and worse, they were one-way communicators. The net vibe resulting was:
"Windows is yelling at me that I'm doing something wrong, but I can't ask it a follow-up question to get more context on why or to fill in a hole in knowledge that I have about what TCP is/means. How can I proceed without making things worse". BTW, this is the same frustration people feel with automated customer service flows that aren't modeled to handle a broad enough range of customer inquiries. This next rev of AI engagement has the potential to make this two-way again. And I'll happily be out of a job as resident family tech expert or perhaps just evolving into the AI tutor model trainer for my loved ones.
My in-laws and parents already are enthusiastic Youtube consumers, mainly because in a very consumable way - they can hear/see how to [Fill in the Blank]. Stuff like changing out the washer in their faucet and feeling confident enough to try to do it themselves with the Youtube video as their crutch/sherpa was a game-changer for them. Otherwise, it falls back to paying $$$ (if you can find someone) to do it for you ... or lean on the generosity of a knowledgeable friend/family member (when they have time to give). Self-empowerment is their preferred choice in terms of shortest time to action at the least cost.
To me, AI Tutors seem aligned with consumability (natural language engagement) and can also provide some confidence to older populations to better "understand" and maybe "do". My dad felt intimidated by Windows because the error and information dialogues were so intimidating in technical speak and worse, they were one-way communicators. The net vibe resulting was:
"Windows is yelling at me that I'm doing something wrong, but I can't ask it a follow-up question to get more context on why or to fill in a hole in knowledge that I have about what TCP is/means. How can I proceed without making things worse". BTW, this is the same frustration people feel with automated customer service flows that aren't modeled to handle a broad enough range of customer inquiries. This next rev of AI engagement has the potential to make this two-way again. And I'll happily be out of a job as resident family tech expert or perhaps just evolving into the AI tutor model trainer for my loved ones.