The support ticket email requested I reply back with that information: Details about the payment method on the account, the date and amount of the last transaction by DO, a photo of a government-issued ID, and a photo of you holding the ID next to your face.
I provided the payment details, the date and amount of the last transaction as text, a screenshot of my bank statement of the transaction, 2 forms of ID (passport & driver's license), and a photo of my face next to both ID's on January 23rd. I replied again on February 7th with the most recent date of my transaction and the amount paid.
I’ve been burned by companies like this before, but there is no way for anyone to know if you are providing them with correct info, as this is also the easiest way to takeover someone else’s account.
The tough lesson to learn is always to deploy from a source code repository.
It sucks to lose your stuff, but if you follow best practices it will make you a better developer/architect and things like this will only become minor inconveniences.
I had to lose months of hard work for similar reasons to learn this lesson.
My CTF [0] that has been running for years will break and that's honestly my biggest concern. I have no clue how to even get it up and running again because I've mostly forgotten everything I learned to get it setup to begin with... I kept it out of my repo to prevent accidental spoilers if I ever made the repo public - though thinking back I really should have set up a CTF branch and just never published that branch. So lesson learned if I ever make another CTF: extensively document every single step for how to recreate and setup the game again.
Redeploying the site and even saving all the files uploaded to the site are both relatively trivial. The deploy is almost entirely automated and I can still login to my root user panel, download any uploaded files, and transfer them over to the newly deployed site - so I'm only experiencing minor data loss. (eg. the DateUploaded for files will be lost and I don't care enough to try and back that up to restore it)
Hopefully I do everything right and prevent link rot. Thankfully I'm the sole user of my file host so nobody else is losing any data.
[0] If anyone wants to become the 4th and probably final person to ever solve my CTF - you have just shy of 2 weeks before it breaks: https://nadyanay.me/ctf
I provided the payment details, the date and amount of the last transaction as text, a screenshot of my bank statement of the transaction, 2 forms of ID (passport & driver's license), and a photo of my face next to both ID's on January 23rd. I replied again on February 7th with the most recent date of my transaction and the amount paid.
No response.