Friendly advice, stop digging and step away from this thread/talk to your PR team. You're not helping yourself or Cloudflare by responding in this way.
It's pretty amazing to me that even after seeing a response from a real human being, people continue to dog pile.
To those continuing to foam at the mouth: what would be the ideal outcome? Cloudflare closing up shop entirely after this? The whole "this shouldn't have happened in the first place" mentality is completely unproductive.
>To those continuing to foam at the mouth: what would be the ideal outcome?
Cloudflare changing their TOS from
>Cloudflare may, with or without notice to you and without liability of any kind, temporarily limit your storage and/or the number of requests you can make or receive using the Developer Platform for any reason (in its sole reasonable discretion), including without limitation
to something that does not allow them to do so on a whim, or with requiring upfront notice.
Wow this is the worst take about customer service I have ever seen by a company. You cause huge issues for business with the touch of a button, and when they require help and don’t think the cause was acceptable behavior, they’re whining? Just wow.
I've removed the word "whining" but to be clear I was not talking about the person who posted on HN that they had a problem. I immediately jumped on their problem when I saw it and I've ended up spending almost all morning on it. I took the long threads personally and should not have done.
10% globally and 30% of US traffic. Probably. Google has more aggregate users and traffic, and they're also world renowned for not having any customer service short of "blowing up on twitter" or getting lucky here on HN.
