I feel like the very concept of real-time text chat is fundamentally broken.
Discord is another example here. I play a lot of video games, and mod a lot of video games. Lately the trend is for mod teams to move all discussion of their mods - including bug reports - to Discord. This is a nightmare for anyone actually hoping to troubleshoot some issue, since not only does one need to deal with Discord's shitty search (thankfully less shitty than Slack or Teams, but only marginally), but also have to go through the ceremony of adding yet another Discord "server", yet again combing through the notification settings to not get bombarded by the @everyone pings every 13 fucking seconds, yet again jumping through whatever hoops to be deemed a sufficiently-normal user to even have access to the bug reporting channels (rather than being stuck in the "explicitly agree to our rules and await approval" circle of Hell), etc. for every single mod.
Slack, Discord, Teams, IRC... hell, even email: they suck as support channels, they suck as stores of organizational knowledge, and they suck as collaboration tools. The only thing they're good at is being as distracting as possible. A traditional forum is vastly superior in every way.
Discord is another example here. I play a lot of video games, and mod a lot of video games. Lately the trend is for mod teams to move all discussion of their mods - including bug reports - to Discord. This is a nightmare for anyone actually hoping to troubleshoot some issue, since not only does one need to deal with Discord's shitty search (thankfully less shitty than Slack or Teams, but only marginally), but also have to go through the ceremony of adding yet another Discord "server", yet again combing through the notification settings to not get bombarded by the @everyone pings every 13 fucking seconds, yet again jumping through whatever hoops to be deemed a sufficiently-normal user to even have access to the bug reporting channels (rather than being stuck in the "explicitly agree to our rules and await approval" circle of Hell), etc. for every single mod.
Slack, Discord, Teams, IRC... hell, even email: they suck as support channels, they suck as stores of organizational knowledge, and they suck as collaboration tools. The only thing they're good at is being as distracting as possible. A traditional forum is vastly superior in every way.