> I do believe that the incentive tips provide for employees to "act" friendly to customers can be transferred over into a review/feedback program, which is what we will be testing out. If customers rate their order and interaction with the barista to be satisfactory, a bonus payment will be made to the baristas on shift. Once we introduce this, I'll share the results.
Might as well go full hog and add rating to food/drinks they ordered. Not to judge the person doing the service, just get a feel for what your customers enjoyed and what they didn't.
> I do believe that the incentive tips provide for employees to "act" friendly to customers can be transferred over into a review/feedback program, which is what we will be testing out. If customers rate their order and interaction with the barista to be satisfactory, a bonus payment will be made to the baristas on shift. Once we introduce this, I'll share the results.
Might as well go full hog and add rating to food/drinks they ordered. Not to judge the person doing the service, just get a feel for what your customers enjoyed and what they didn't.