As someone who just went through a 10 day process to get an eSIM on a recent long stay business trip I can relate to the sentiment in this article a bit too much. What I went through was honestly the most ridiculously broken outdated process via the most outdated, user hostile webform I've ever experienced. I am actually concerned for Japan after having been through it because I know many people there go through similar experiences quite often.
I told a colleague and he said he needed to transfer his license plates from another prefecture and he actually cried over how much of his time it took. About 3-4 full days of running around different offices.
I know this sounds mental but I almost felt like I'd end up in seriously dangerous depressive spiral over how much of my time it all sucked up and then I just felt depressed about all the people who work at the national carrier and their lives too. One day I was on the phone from 9am - 8pm trying to get the issues resolved.
I'm not sure when, if, how things will improve for Japan but I hope things change for the better sooner rather than later because there are, like everywhere a lot of remarkable people and things there as well.
Can't speak for Japan, but recently in france I had to renew a document and was astonished when the relevant administration didn't live-up to its atrocious reputation and provided a smooth process. I'm sure it was a outlier and I was lucky.
I told a colleague and he said he needed to transfer his license plates from another prefecture and he actually cried over how much of his time it took. About 3-4 full days of running around different offices.
I know this sounds mental but I almost felt like I'd end up in seriously dangerous depressive spiral over how much of my time it all sucked up and then I just felt depressed about all the people who work at the national carrier and their lives too. One day I was on the phone from 9am - 8pm trying to get the issues resolved.
I'm not sure when, if, how things will improve for Japan but I hope things change for the better sooner rather than later because there are, like everywhere a lot of remarkable people and things there as well.