> allows massive cost-savings on hiring people to do customer service
Does it, really? I find that most of the time that while people can spot the difference between facts and a sales pitch, repeating the pitch enough still changes the common discourse.
People can say things like "technology x may be more expensive but saves development time" (where X can be anything from the latest frontend framework to microservices to voice recognition) while in fact there is no data that it saves any development time at all.
Is it even true that voice recognition reduces the amount of customer service compared to a simple menu system? If it isn't, the premise doesn't hold.
Does it, really? I find that most of the time that while people can spot the difference between facts and a sales pitch, repeating the pitch enough still changes the common discourse.
People can say things like "technology x may be more expensive but saves development time" (where X can be anything from the latest frontend framework to microservices to voice recognition) while in fact there is no data that it saves any development time at all.
Is it even true that voice recognition reduces the amount of customer service compared to a simple menu system? If it isn't, the premise doesn't hold.