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Hmm, I've definitely returned defective items before and never been charged shipping. I wonder if that has changed or if it doesn't apply to defective items. (The help page for amazon.ca for "Defective Item?" fails)


I've bought items that weren't defective, but that turned out to not work as well as was advertised, and that's also free.

I don't know the full policy, but it makes sense they would cover the returns of an item that items that are DOA.




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