I think on one side Amazon started punishing those who abused the return policy repeatedly and, on the other one, the chat support has become a shit show with people not being able to help and being just as bad as chatbots.
I've personally been sent a single elastic band for hairs instead of 1 TB SSD, twice, and had to explain to them that shipping it back didn't make sense for either of us and eventually got what I needed them to understand, but only after wasting over an hour talking to some clown service who isn't allowed to use proof or their breaks. And that's just how things have been going in the last year, worst and worst...
I've personally been sent a single elastic band for hairs instead of 1 TB SSD, twice, and had to explain to them that shipping it back didn't make sense for either of us and eventually got what I needed them to understand, but only after wasting over an hour talking to some clown service who isn't allowed to use proof or their breaks. And that's just how things have been going in the last year, worst and worst...