Yes? In what McDonald's do you get to walk away from that? Maybe in a super fancy restaurant that builds subjective satisfaction into the cost of doing business, but then you can also go to department stores where they have unlimited return policies, not some discount place like Amazon.

Now granted, Amazon used to have good customer service, but now they are definitely discount.

McDonald's and fast food places deal with situations like that everyday, and from what I see, they just make the food how the customer wants it in retrospect, let them substitute it for something else or refund them.

Refusing to do so over a $6 sandwich is how you get irate customers calling corporate to complain, who will then give them coupons for free meals in response.

> Should you pay for the burger?

I’ve had restaurants replace an order for various reasons, some as silly as “our kid read the wrong menu line”, and while we’re ready to pay for it the restaurants usually eat the cost.

But we’re still paying for the whole meal and additional purchases, and the restaurant’s loss (time and raw ingredients) is hopefully covered by the rest of the orders. We actually make an effort to order enough for that tbh.

I were to go to a fancy burger shop, order a menu, take one bite, stand up and get out of the shop shouting “that burger is disgusting” with a horrified face, I’d definitely should be paying for that burger, yes.