This post pretty much encapsulates the problem with consumer Saas as a business model.
If you’re charging $1-2/month, you need thousands of paying customers to make it a worthwhile endeavor (vs just working for someone else).
With thousands of paid users, support requests are going to come in pretty much daily—-and you’ll be amazed how many people think you should be on-call 24/7 to provide support for them even if they’re only paying you $2!
Then the bad reviews start piling up, the codebase gets stale, competitors starting biting at your heels, your motivation wanes, etc.
The market developed the way it did for a reason. Google of the early 2000s wasn’t stupid. Consumers value their time at zero and don’t want to pay for anything, so they get invasive ads, trackers, and robot support.
Businesses value their time appropriately, so that’s why there’s still a robust paid B2B Saas market.
If you’re charging $1-2/month, you need thousands of paying customers to make it a worthwhile endeavor (vs just working for someone else).
With thousands of paid users, support requests are going to come in pretty much daily—-and you’ll be amazed how many people think you should be on-call 24/7 to provide support for them even if they’re only paying you $2!
Then the bad reviews start piling up, the codebase gets stale, competitors starting biting at your heels, your motivation wanes, etc.
The market developed the way it did for a reason. Google of the early 2000s wasn’t stupid. Consumers value their time at zero and don’t want to pay for anything, so they get invasive ads, trackers, and robot support.
Businesses value their time appropriately, so that’s why there’s still a robust paid B2B Saas market.