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fallentimes
on Oct 22, 2008
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Ask HN: how quickly do you answer support emails?
Just responding to every email (except form letters) we've ever gotten asap has gotten us countless buyers, blog write ups and press.
daveambrose
on Oct 22, 2008
[–]
I think this also raises the issue of "personifying your company." Whatever you do, try to show the human side of things as much as possible rather than acting as an autonomous servant.
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