I think you should think out of the box here.
You didn't ask the right questions.
How can you make people don't email you every time when they have problems?
Like building a good knowledge database .... give them the solution of the problem before they asked for it and so on.
How can you prevent the disaster strikes to be less then a minimum and hopefully never to happen?
For does question the right answers depends on you and what you can find on the net ....I think.
Of course, prevention is better than the cure. No argument there. But no matter what you do, you will still receive some support requests. And I'm curious how quickly people here feel obligated to respond to them.
It's quite expensive to reduce the risks of disaster, and funds are tight. Mirrored servers + high level SLA costs thousands of dollars. We can't spend that to soften the blow of a disaster, which has only a 5% chance/yr per server or so of occurring.
How can you make people don't email you every time when they have problems? Like building a good knowledge database .... give them the solution of the problem before they asked for it and so on.
How can you prevent the disaster strikes to be less then a minimum and hopefully never to happen?
For does question the right answers depends on you and what you can find on the net ....I think.